1. How do I place an order?
    You can browse products on our website, select the desired quantity, add them to your shopping cart, and then proceed to the checkout process to complete your payment.
  2. What payment methods are available?
    We accept a variety of payment methods, including credit cards, debit cards, and online payment platforms. All payment information is securely encrypted.
  3. How long does my order take?
    Orders are generally processed and shipped within 1-2 business days. There may be slight delays during holidays and peak periods.
  4. How long does shipping take?
    The specific time depends on the delivery area. Expedited delivery can be selected when placing an order.
  5. How do I track my order?
    After shipping, we will provide a tracking number, and you can check the status of your package in real time on the courier’s website.
  6. Can I modify or cancel my order?
    Once an order has been shipped, it cannot be modified or canceled. If you require any changes, please contact us by email as soon as possible and we will do our best to assist you.
  7. How do I return or request a refund?

Products must be returned within 30 days of receipt.

Items must be in their original condition, unused, and undamaged, with the original packaging and all accessories.

After submitting a return request, we will respond within 2 business days and provide a return address and instructions.

After receiving the returned item, a refund will be issued within 5-7 business days and will be credited to the original payment method.

  1. Who pays for return shipping?

EchoLure LLC will cover shipping costs for returns due to shipping damage or incorrect product delivery.

Shipping costs for returns due to personal reasons are the customer’s responsibility.

  1. What if the item is damaged or defective?
    If the item is damaged in shipping or has a quality problem, please contact us by email as soon as possible after receiving it. We will assist with the resolution, including a replacement or refund.
  2. Is my personal information secure?
    EchoLure LLC takes your privacy very seriously. We implement strict technical and administrative measures to protect your information. Please refer to our Privacy Policy for details.
  3. How can I contact us?
    You can contact EchoLure LLC at:

Email: mesenbet@echolure.shop

Phone: +1 (720) 760-6187