At EchoLure LLC, we want you to be completely satisfied with your purchase. If you are not satisfied with your order in any way, we offer a clear return policy to protect your rights.
- Return Period
You may return your product within 30 days of receiving it.
Returns received after this period will not be accepted.
- Return Requirements
The product must be in its original condition, unused, and undamaged, and come with its original packaging and all accessories.
Product damage or loss due to personal reasons may result in a refund being cancelled or only a partial refund being issued.
- Return Procedure
Please contact us to request a return by email at mesenbet@echolure.shop
Please provide your order number and reason for return.
We will respond within 2 business days and provide a return address and instructions.
Once the product has been returned, we will process the refund within 5-7 business days of receiving the returned product.
- Refund Method
The refund will be issued via the original payment method.
You will receive a confirmation email after the refund is completed.
- Special Circumstances
For returns due to shipping damage or wrong item, we will cover the return shipping costs.
Shipping costs for returns due to personal reasons are the responsibility of the customer.
- Contact Information
If you have any questions or need assistance, please feel free to contact us:
Email: mesenbet@echolure.shop
Phone: +1 (720) 760-6187